James Allen gets a number of complaints about its customer service. Here's what the James Allen negative reviews say. Reputable diamond sellers handle this problem with generous refund policies, quickly fixing any mistakes so that you get the perfect diamond.
When buying a ring or any kind of diamond online, things won’t always turn out exactly how you expect. Issues with shipping appear to be worse for customers outside of the US, as more shipments are delayed. Either way, the practice is misleading, and frustrating given how much you have to pay when you buy a ring or other diamond jewelry. Or they are saving money on shipping by using standard instead of next day delivery. The company could have stock issues, and are waiting for diamonds to become available. When they reached out to customer service, they would not get a clear answer on the status of their ring order, or they would be told that the ring order was on its way. However, customers have complained that the delivery date for their ring is continually pushed back, and that they don’t receive their order on time. James Allen will often send out rings with next day delivery dates. However, consistency is lacking, and they make too many mistakes given the size of the investment and the sentimental character of a ring purchase. They do have good diamonds and rings, and can produce great engagement rings and jewelry. That said, James Allen also have received a number of positive reviews and feedback from clients who got exactly the rings that they asked for. These mistakes include sending the wrong ring or diamond, not following jewelry specifications, and shipping flawed diamonds. James Allen have received numerous complaints about mistakes in orders. While you may be willing to accept a small mistake with a cheaper item, it’s unacceptable with an investment as large as a diamond ring. Most buyers have high standards for their diamond rings and loose diamonds, and want it to match their specifications exactly. There were also some customers who said they received a lower quality diamond ring than what was promised. In some cases, the difference was one of style, where the diamond was of the same quality but had a different cut. However, there have been complaints that the cut of the diamond was different than how it was described. Many customers say that they received exactly the ring that they ordered, and that the quality was as expected. James Allen have a mixed reputation when it comes to delivering on diamond quality that matches the exact product description of the invoice. Unfortunately, there are a lot of retailers that confirm these fears, sending out inferior rings and other products to cut costs. One of the major fears people have about buying rings and buying diamonds online is that the product they order will not be the one they receive. When time came for the upgrade, they would claim it was no longer possible, and that a new ring would need to be purchased. They would sell a ring, claiming that it could later be altered.
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There were also complaints that James Allen would not follow through on upgrade offers to existing diamonds and diamond rings or other jewelry. Still, it still has some people wondering. You'll never have to ask yourself, Are James Allen diamonds real? Because the answer is always yes. It's not as if they're substituting your diamonds with a simulated stone. James Allen does not always do this, putting a dent in their reputation.īut does it mean that James Allen is a scam? However, a good diamond dealer will understand your price range, and try to find an alternative that is similar to your first preference. Instead of offering an alternative in the same price range, they tried to push more expensive options.ĭiamonds rings and other diamonds often run out of stock, so you may not always get the one you initially picked out. After a diamond ring has been ordered, customers have said that the company claimed it was unavailable. Unfortunately, James Allen have been known to try this strategy. They’ll then try to sell you a more expensive diamond than the one you picked out. Once you’ve agreed to take the diamond ring or other diamond jewelry piece, they’ll then tell you it’s no longer available. Here, we’ll discuss some of the James Allen negative reviews.Īlthough the company is not a scam, there are some issues that you should be aware of before you choose to buy a diamond ring or other jewelry from Does James Allen Bait And Switch?Ī common complaint is that many diamond sellers will try to pull you in with a low offer.